FAQ | The Remedy Home Spa Bali - Your Questions Answered

Frequently Asked Questions

How does The Remedy Home Spa work?

The Remedy Spa & Therapy offers mobile massage treatments at your accommodation in Bali. Our professional therapists come directly to your location.

Do you bring a massage table?

We do not typically bring a massage table, as our therapists are expertly trained in techniques adapted for a bed to ensure a fully therapeutic experience.

However, a table can be provided upon request for an additional charge. To maintain the quality of your massage and for the safety of our therapists, we require that you make this request at least one day in advance. This allows us to arrange for safe, proper transportation of the heavy equipment, ensuring your therapist arrives rested and able to provide the best possible service.

Do you have male therapists?

No, all of our therapists are highly trained and professional female therapists.

What services do you offer?

We provide a range of massage treatments including Aromatic Balinese Massage, Artisan Deep Tissue Massage, Foot Massage and Foot Reflexology. All treatments are complemented with our signature blend of natural-derived oils.

Do you provide the linens and fabrics for the treatment?

Yes, we provide clean and fresh linens and fabrics to ensure your comfort and protect your bed sheets from oil stains.

What time is your service available?

Our services are available from 08:00 AM to 08:00 PM daily.

How can I book a treatment?

You can book your treatment by contacting us via WhatsApp.

Is a deposit required to secure the booking?

Full payment is required to secure your booking. We accept payments via credit card, debit card, wire transfer to Indonesian banks, or QR Code.

Can I make a last-minute booking?

Yes, you can make a last-minute booking up to two hours before the desired treatment time, subject to therapist availability and your location distance.

Can I change my treatment after booking?

Yes, you can change your treatment after booking. To do so, please contact us at least two hours before your scheduled appointment. Our team will assist you in selecting an alternative treatment. Any changes are subject to availability and should align with your initial booking in terms of duration and complexity. We will strive to accommodate your preferences to ensure you receive the best possible experience.

What if my payment is declined?

If your payment is declined, your booking will not be confirmed. You will need to provide an alternative payment method to secure your booking. Please contact us for assistance if you encounter payment issues.

What should I wear during the massage?

We provide clean fabrics for you to cover yourself during the treatment. You can undress to your comfort level, but underwear must be worn.

Can I extend the massage duration directly with the therapist during the treatment?

If you’d like to extend your treatment time, please contact us through our customer service — not directly through the therapist.

This helps us manage the schedule properly and ensures our therapists can focus entirely on your treatment without having to interrupt the session to use their phone. It also helps maintain hygiene standards, as therapists are not encouraged to handle their phones during or between treatments.

Can I ask for the therapist’s personal phone number during or after the treatment?

To maintain the comfort, safety, and professional integrity of our service, we kindly ask that you do not request or offer a personal phone number — either from or to the therapist.

All appointments and communications should be made through our customer service. This ensures continuity, proper scheduling, quality monitoring, and fair treatment for both clients and therapists.

Do you offer treatments for pregnant clients?

At the moment, we do not have specific treatments for pregnant women. However, we can accommodate certain requests with extra care. Please inform us of any specific needs when booking.

Can I book a massage for my family or group?

Yes, we accept group bookings for families, couples, or other groups. Please contact us for more details and to arrange multiple therapists if needed.

Do you provide massages for children?

Currently, we do not offer specific massages for children (under 6 years old). All treatments are designed for adult clients.

What is your cancellation policy?

Cancellations made 24 hours before the treatment will receive a full refund.
Cancellations made 12 hours before the treatment will receive a 50% refund.
Cancellations made less than 6 hours before the treatment or no-shows will not be refunded.

How do you ensure the quality and safety of the service?

We maintain strict hygiene standards, using clean and sanitized equipment and linens for each client. We also uphold professional ethics, ensuring a respectful and safe environment.

What should I do in case of an emergency or sudden change in plans?

If you have an emergency or need to change your plans suddenly, please contact us as soon as possible. We will do our best to accommodate your needs within the limits of our cancellation policy.

Code of Conduct

Our commitment to providing the highest quality massage services includes fostering a professional and respectful environment for everyone. Please refrain from any actions or comments that may make our therapists feel uncomfortable or unsafe. This includes unwanted touch and inappropriate remarks.